Category: Call Center Compliance

10 blogs
Uncovering Cloud Options for Your Organization

Uncovering Cloud Options for Your Organization

Since 2006, cloud computing has expanded and advanced in incredible ways. While cloud computing is a staple in numerous organizations, less than half of contact centers have any form of investment in cloud technology. But, we see the rate of cloud adoption in contact centers rising every year now. Is your contact center ready to make the leap to cloud computing? Here are a few considerations to make as you prepare for the transition.
7 Essential Tools for a FedRAMP Compliant Contact Center

7 Essential Tools for a FedRAMP Compliant Contact Center

Citizens contact government agencies for a large variety of services on a very regular basis, and just like in the private sector, these agencies are challenged to keep up with changing customer expectations. There are new mandates within the government to use technology to improve the customer experience, while maintaining proper levels of safety and security with their data.
2020 Planning: Answers to overcoming budget objections, improving experiences and specialization

2020 Planning: Answers to Overcoming Budget Objections, Improving Experiences and Specialization

We’ve just concluded 2020 Planning for Uncertain Times – Practical Tips for Contact Center Leaders, a great webinar series where our speakers discussed the can’t miss investments that you should be making. What I truly enjoyed was the engagement of our audience. Their participation in the Q&A gave speakers the opportunity to address a great deal of questions. There were so many questions that we ran out of time to address them. So without further ado, here are the responses to the 3 questions we did not get to: