Customer Stories

2015 NICE CXone Contact Center Consumer Research

Overview

The study, conducted online by Harris Poll, on behalf of NICE CXone, provides key insights into Americans placing orders over $25 via phone or online in the past 6 months, including types of products/services ordered, total value of all orders, and interactions with a company representative at various stages of the purchase journey.

Customer Stories

Call Center Consumer Research 2015 (Infographic)

The 2015 NICE CXone Consumer Research Report Infographic provides key insights into Americans placing orders over $25 via phone or online in the past 6 months, including types of products/services ordered, total value of all orders, and interactions with a company representative at various stages of the purchase journey.