Customer Stories

Infographic: Call Center Consumer Research 2015

Overview

The 2015 NICE CXone Consumer Research Report Infographic provides key insights into Americans placing orders over $25 via phone or online in the past 6 months, including types of products/services ordered, total value of all orders, and interactions with a company representative at various stages of the purchase journey.

Customer Stories

2015 NICE CXone Contact Center Consumer Research (PDF)

The study, conducted online by Harris Poll, on behalf of NICE CXone, provides key insights into Americans placing orders over $25 via phone or online in the past 6 months, including types of products/services ordered, total value of all orders, and interactions with a company representative at various stages of the purchase journey.