Join this session where experts explore powerful ways for improving agent engagement. Arm yourself with practical advice for empowering your frontline staff through workforce optimization– as well as what you need to look for in your technology providers. Bring your notebook! This session is packed with take-away tips for managers and supervisors to make positive changes in their contact centers.
Call center metrics: CXone Performance Management
CXone Performance Management inspires employees to own performance and align with organizational goals by providing transparency and continuous feedback in a social environment. Report “one view of the truth” via customizable KPIs and dashboards aggregated from disparate sources to drive continuous improvement and a high-performance culture. Elevate agent performance with real-time, personalized insights, provide a creative outlet through engaging gamification and wallboards, and motivate with prizes in a customizable virtual storefront. Increase supervisor efficiency and enable focus on high-value activities by automatically creating and sharing performance scorecards. Improve the customer experience by uniting the organization behind transparent CX goals.
CXone Performance Management (video)
See a product overview of how CXone Performance Management can work to inspire your employees to improve their performance and align with your organization’s goals using a social, web-based environment.