A customer’s digital transformation journey to the cloud (Empire Today)

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Overview

In 2018 Empire Today decided to upgrade their call center platform to the cloud, replacing an on-premise system with InContact's cloud based platform. This move opened up a world of flexibility and functionality the national flooring company previously lacked, and provided the ability to quickly adapt to the businesses needs. This presentation will dive into the vendor selection process, including current market trends, explore benefits of migrating to the CXone cloud customer experience platform and uncover intricacies of the platform that Empire Today discovered in the process.