White Papers

Accelerate Customer Experience Innovation with an Open Development Platform


CCaaS API’s will help you build great transformational software faster, more reliably and with less risk and cost.

White Paper - CCaaS APIs - Open Development Platform

Customize and integrate with ease using RESTful APIs

Increase the value of your NICE CXone solution by extending its functionality to other business critical systems—and create an optimal customer service environment along the way.

Demo Videos

CXone Omnichannel Routing Helps NextGear Capital (Video)

NextGear Capital is the largest independent inventory finance company in North America, providing credit for dealers to purchase car inventory. With a customer base of more than 22,000 dealers, NextGear Capital also provides a robust array of services and support. Their contact center needed consistency and flexibility at multiple locations. Learn how they utilized NICE CXone to centralize their operations and create omnichannel options for their customers.