Overview
Over the past year, many contact centers were forced to make quick decisions about critical issues. Strategic leaders have now begun building in adaptability so they can anticipate issues and be more prepared (and less reactive) moving forward. This includes learning how to spot – and quickly act on – early warnings before they impact customer service. Webinar led by industry expert Tamsin Dollin, Senior Product Marketing Manager at NICE inContact.
NICE inContact CXone Interaction Analytics demo
Watch how NICE InContact CXone Interaction Analytics lets you track trends and drivers of satisfaction across 100% of your customer interactions.
SunRun: Generating Growth with NICE inContact CXone
Sunrun selected NICE inContact CXone, because of its Salesforce integration and outstanding reporting. With CXone, they’ve realized a positive impact on many KPIs, including a 5% reduction in average handle time.
The real-world guide to managing remote teams with CXone (Frontline)
Leave this interactive workshop feeling energized and excited to create, implement, and confidently manage your remote workforce. Discover proven hiring, productivity, and training/coaching processes for maximizing remote agent and employee success. Walk away from this session with a workbook you can use as a real-life reference guide once you are back in the office!