Webinars

AI in the contact center: Everything you wanted to know (but were afraid to ask)

Overview

If you’ve wanted answers to questions about AI, this is the webinar for you. Whether you want to know why your contact center needs AI; what kind of AI technologies you should consider; or what the key benefits of AI are – you’ll learn all this and more from our industry experts. Plus, there’s the “Ask Me Anything” section, where contact center leaders pick their brains about any other AI issues on their minds.

White Papers

Choosing the right cloud delivery model

Learn about different cloud models and which one can work for you.

Webinars

Demystifying the flavors of AI to boost customer experience

Consider this the must-see guide to AI. Part “how to create extraordinary customer experiences and stronger relationships with AI”; part “how to build a business case for AI implementation that gets the go-ahead from senior leadership”; and part “how to transform agent experiences and deliver superior service.” It all adds up to you leading the 78% of contact centers planning to deploy AI in the next three years.

White Papers

AI-infused contact centers optimize customer experience

AI has the potential to be one of the most transformative contact center technologies. However, many Contact Center leaders are unsure of when, where or why to implement AI. Is AI to be used simply to lower cost and increase efficiency? Which contact center applications are the best suited for AI? Which AI applications are ready, and which need more time to mature? Without a clear road map to AI implementation, contact centers will fail to realize the full potential of what AI can deliver.