White Papers

Amplifying Inside Sales with AI & CRM in the Contact Center

Overview

Learn how to bolster the value of your AI investment by ensuring you have a truly holistic view of your customer preferences and journeys — a view that is only exposed through a seamless integration of your Customer Relationship Management (CRM) and your contact center.

Webinars

Contact Center Artificial Intelligence (AI) in Action (Webinar)

Learn how you can infuse your contact center with Artificial Intelligence (AI) and automation to increase agent productivity, reduce costs, and drive an exceptional customer experience – each and every time. Expand your capabilities with bot-assisted interactions and conversational cross-platform automation. NICE inContact CXone and the open cloud platform makes it easy and seamless. NICE inContact DEVone partners and CXexchange marketplace extend the value of the CXone platform through open APIs and pre-built partner product integrations. There are over 120 partners in the program, building applications and integrations on top of CXone to meet your specific business needs. Watch this webinar to learn how to take advantage of the flexible CXone open cloud platform – and prepare to take notes! Join us to hear how three of our top DEVone partners seamlessly integrate their AI solutions with CXone.

Webinars

Analytics and Optimization Real Results with Automated Benchmarking

How’s your contact center performing? Learn how to leverage automated benchmarking to reach your goals in Analytics and Optimization: Real Results with Automated Benchmarking. Join Angie Luckey-Succes of Landauer and Bruce Belfiore of BenchmarkPortal for case studies and strategies to clarify decisions for superior outcomes.   Take negative performance gaps and map them over to people, processes and technology issues that are in the way of optimal performance.    

Customer Stories

Bridgevine Sees Impressive Metrics, Cost Savings with CXone

Florida-based Bridgevine definitely had a disconnect. Although it had built an impressive portfolio of client brands, its contact centers were operating on an outdated platform, which lacked visibility, functionality and the ability to support a disaster recovery plan. But since its move to NICE inContact, the company has unified its contact centers on the CXone cloud CX platform—a change that continues to drive revenue and customer satisfaction up while driving costs down.