Learn how NICE CXone customers ActivStyle and All Covered find and manage metrics, scale their companies, and create seamless customer service interactions. You'll also hear what it's like to work with NICE CXone and what advice customers have for moving their contact center software to the cloud.
Inova Performance Tracker Case Study (PDF) | Call Tracking Metrics
CHALLENGE With its focus on customers, EPB needed to keep CSRs informed about performance levels and motivated about results. SOLUTION Inova digital signage keeps CSRs informed and enables them to quickly respond to customers; Inova Performance Tracker gives executives real-time service results at their fingertips. BENEFITS • Helps CSRs manage workflow for improved productivity. • Quickly communicates CSR achievements for pride and satisfaction. • Communicates objective performance to CSRs and management in real-time. • Helps keep service levels high for happy customers.