Managing digital sales for high-value brands, Bridgevine needed a unified contact center platform with superior technology to consolidate its contact centers and improve disaster recovery capabilities. The company found all that and more - including improved productivity, rising CSAT scores and an increase in sales—when it moved to the CXone cloud contact center CX platform.
NICE inContact Technology Helps 211 LA County Meets Critical Needs
As the lifeline for LA County’s most vulnerable, at-risk populations and disaster central for all of LA County’s 10 million residents, 211 LA County has 60 highly trained representatives answering half a million calls a year, 24/7. NICE inContact technology and especially its workforce management solutions are central to 211 LA County’s ability to serve the millions who rely on this connection for critical services.
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The New Digital Landscape
Get your bearings in the NEW digital landscape – from web chat and email to social and mobile apps.