Building a case for a proactive contact center

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Overview

As a contact center leader, you’re continually faced with unexpected challenges that demand your immediate attention. What if you had an idea of what was coming ahead of time? This webinar shares tips for becoming a proactive contact center so you know: how and when to reach out to customers; how to manage situations instead of simply reacting to events; and how to use analytics as an early warning system before issues impact customer service.