NICE inContact CXone Helps Check Into Cash Improve Customer Interactions and Service Levels

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Overview

Check Into Cash is a national leader in direct lending, providing affordable, short-term credit solutions for consumers. They had big plans for growing their business, but their on-premise, legacy dialer was inflexible, tough to customize and expensive to upgrade. By switching to the NICE inContact CXone, they quickly grew from just 40 agents to 135 agents making 20,000-30,000 outbound dials daily. At the same time, their service levels soared as right-party connects increased 10% and abandon rates fell to just 0.5%.