White Papers

Communicating Through the Cloud

Overview

Today's connected constituents require a cloud-based, multi channel contact center

 

Demo Videos

Ominchannel Cloud Contact Center Solution for Webhelp (Video)

To meet the needs of its international clients, Webhelp needs to offer multi-lingual, omnichannel services—social media, online chat, SMS, and more—that can be customized and scaled quickly when new clients come on board. NICE CXone’s single, omnichannel, cloud solution has been the answer for Webhelp to cover the globe and offer comprehensive possibilities to clients. Learn more about the NICE CXone-Webhelp partnership why it’s even described as “family.”

Demo Videos

Swisslog Healthcare Reduces Wait Time by 30% with CXone Agent for Salesforce®

Swisslog Healthcare designs, develops and delivers best-in-class automation solutions for health systems, warehouses and distribution centers. By integrating NICE inContact CXone and Salesforce, customers are now routed immediately based on specific needs and agent skill. With CXone Agent for Salesforce® they have improved agent performance and customer experience in an omnichannel environment, resulting in a 30% decrease in wait time.