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Contact Center AI explained by Pop Culture

Overview

Most of the time AI is as comprehensible as R2D2’s, “Beep Bloop Blop Bleep Boops.” Can anyone explain AI and how it works—like really?

But what if learning Contact Center AI were as engaging as “Blade Runner”? If understanding how it works could be less painless than how its portrayed in “2001: A Space Odyssey”? And, what if understanding AI could make you feel as empowered as the Terminator? It can.

Download the eBook to learn how AI works through pop culture and movie examples of AI, and “Come with me if you want to learn…” about contact center AI, including:

  • What is AI—and what isn’t it? What can AI do?
  • Learn how AI makes computers talk conversationally, understand and learn
  • Get a grasp on concepts like machine learning and natural language processing
  • Learn what movies get right (and wrong) about Contact Center AI
  • Plus, see if you can identify all the iconic references

Download the eBook now! Popcorn not included.

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Best Practices for Applying AI in the Contact Center: 7 Steps to Maximize AI Benefits Download PDF

Use the tips and best practices in their latest eBook to increase CSAT, achiever faster resolution, and improve employee engagement at your contact center—all thanks to AI.

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Chatbot Starter’s Guide: A comprehensive guide to chatbots

Is your contact center struggling to determine which chatbot solution is right for you? This eBook can help you cut through all the chatbot chatter. Get the comprehensive guide to learn which type of chatbot your contact center needs, common chatbot misconceptions and mistakes, and how your chatbot fits within the customer journey. Chatbots can offer nonstop, 24-7 service, but customers demand seamless transitions between self-service and agent-assisted help for full resolution. Download your copy today reveal all the insights you need to achieve chatbot success at your contact center