Webinars

Webinar: Contact center guide to effective cost cutting: an industry-based view

Overview

During economic uncertainty, customers rely on contact centers even more for help answering questions and navigating issues. Right at the time when contact centers are faced with budget cuts and introducing new processes, procedures and technology. Learn strategies for cutting costs – quickly and strategically – so your team can continue providing excellent service when customers need it most.

White Papers

CXone's Economic Impact (Infographic) | Call Center Software

NICE inContact commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study on NICE inContact CXone. Learn some of the key financial impacts of deploying NICE inContact CXone.

White Papers

As we enter the experience economy, Customer experience (CX) proves to be a great competitive differentiator. Achieving exceptional CX is a continuous and iterative process. Organizations need to look at a CX maturity model to programmatically transform CX through contact center. Use this online tool to see where you stack up against your competitors in CX and get a pathway to move from your current level to the next level.

Datasheets

5 Steps To Minimize Contact Center Costs in Growth Firms

Cost to serve remains as a key goal for Contact Center Executives. While there are many ways to cut costs it is important to balance it with Customer Experience. Also, not all options will work the best for you. It depends on the business cycle you are in. Learn about your options to cut contact center costs if you are in growth model.