Overview
Now more than ever, you need to meet your citizens where they are. You need to be ready for digital connection, like chat, text and social media.
Beyond a better citizen experience, digital engagement is a game-changer for contact center efficiency, resource maximizing and strengthening resilience.
With CXone — the industry’s first-and-only true cloud contact center solution to receive FedRAMP authorization to operate — you can handle growing call volume with top efficiency and resilience. Discover how.
Protect taxpayer info
How will you ensure your citizens that their data is safe in your organization’s hands? You’ll need to understand the risk of data privacy in the modern contact center and what you can do to safeguard sensitive information.
CXone FedRAMP Compliant Contact Center Solutions
In this video, we show you how government contact centers now have a clear path to the cloud that meets federally mandated security, reliability, availability, and performance requirements. NICE CXone, the industry’s first true cloud contact center solution to receive FedRAMP Authorization to Operate (ATO), empowers government agencies to act smarter and respond faster to ever-changing citizen expectations.
CXone FedRAMP-Authorized Cloud Contact Center (PDF)
Government contact centers now have a clear path to the cloud that meets federally mandated security, reliability, availability, and performance requirements. NICE CXone, the industry’s first true cloud contact center solution to receive FedRAMP Authorization to Operate (ATO), empowers government agencies to act smarter and respond faster to ever-changing citizen expectations.