Contact Center Modernization: Moving Beyond Phone Calls

Overview

Now more than ever, you need to meet your citizens where they are. You need to be ready for digital connection, like chat, text and social media. 

Beyond a better citizen experience, digital engagement is a game-changer for contact center efficiency, resource maximizing and strengthening resilience. 

With CXone — the industry’s first-and-only true cloud contact center solution to receive FedRAMP authorization to operate — you can handle growing call volume with top efficiency and resilience. Discover how.