Contact center strategies for hire and work-from-anywhere

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Overview

When the pandemic first hit and shelter-in-place orders were issued, most contact centers reacted with changes they assumed would last a few months. Fast forward and many leaders plan to continue with their work-from-anywhere strategies even after things “return to normal.” Discover the improved CX, reduced agent turnover and increased savings they’re experienced during this webinar with industry experts Robin Gareiss and Laura Bassett.