Overview
ContactBabel’s Inner Circle Guide to Omnichannel explores the challenges and opportunities of offering more contact channels while maintaining the human connection. See compelling industry statistics and feedback from current cloud contact centers.
7 Major Pain Points of the Contact Center Industry - Guide (PDF)
“The US Contact Center Decision-Makers' Guide” identifies seven of the major pain points and issues that affect the contact center industry: Improving Quality and Performance Maximizing Efficiency and Agent Optimization Digital, Cloud and the Customer of the Future Outbound and Proactivity The Customer Experience HR Management Strategic Directions Within each section, specific solutions are identified that can be used to solve these issues, along with the analysis of the primary research data that are relevant to this area, including a comprehensive statistical analysis in graphical and tabular form.
NICE Quality Management Analytics
Now you can evaluate every agent and interaction with pinpoint accuracy.
Contact Center Omnichannel Guide (PDF)
ContactBabel’s Inner Circle Guide to Omnichannel explores the challenges and opportunities of offering more contact channels while maintaining the human connection. See compelling industry statistics and feedback from current cloud contact centers, along with a deep dive into the benefits of NICE CXone cloud solutions