Webinars

Webinar: Customer Experience Transformation in 2019

Overview

Find out how embracing digital transformation can drive your customer experience (CX) initiatives forward in every area of your organization and all of your customer touchpoints. Listen to a panel of experts as they outline how your organization can be the company your customers want it to be, with every single interaction.
Webinars

Customer Experience Transformation in 2019 (Webinar)

Find out how embracing digital transformation can drive your customer experience (CX) initiatives forward in every area of your organization and all of your customer touchpoints. Listen to a panel of experts as they outline how your organization can be the company your customers want it to be, with every single interaction.

White Papers

NICE inContact CX Transformation Benchmark - Study 2018 (PDF)

The results are in! Our 2018 CX Transformation Benchmark surveyed 2,400 consumers across the UK, US and Australia about their most recent customer service experiences, including 11 different channels, both agent-assisted and self-service — over 4,600 total interactions. What did we find out? Consumers expect more and they’re ready to buy more from companies that deliver a great experience every time.

Webinars

2018 NICE inContact CX Transformation Benchmark (Webinar)

In this one-hour webinar, join in to hear contact center experts unpack the report’s many discoveries, including the six dimensions of customer service and customers’ own expectations for interacting with brands, their channel preferences, and what leads to satisfaction. You’ll hear all about the only study that measures real-world consumer experiences by channel, deep-diving into satisfaction, loyalty and advocacy, including Net Promoter Score®. Hear about actual contact center transformations and best practices, too.