OverviewCustomers have made it clear – they want digital-first service when engaging with contact centers. And companies that listen gain a competitive advantage that includes added revenue; reduced agent training; increased customer retention; improved issue resolution rates and more. Learn new best practices that’ll help your team successfully deliver the CX customers now demand. Plus, catch up on the latest digital trends and strategic tactics.
CXone Cloud Platform for Swedish Rail (PDF)
Swedish Rail: On track with CXone Its trains transport 140,000 people to various Nordic capitals every day. Its 200 advisors handle 800,000 interactions with travelers every year by phone, email, SMS and social media. But Swedish Rail’s two contact centers weren’t really working in sync—that is, until they were unified on NICE inContact’s CXone cloud platform.
The Digital-first Contact Center
Find data and background, tips and tricks on how to prepare your agents, supervisors and managers for best-in-class digital experiences.
It’s Complicated - The Ultimate Customer Service Guide for a Complex Social Thread
Social media has re-defined the rules of customer service and engagement. Not all social networks are made alike and brands must understand the intricacies of each social network in order to provide the best possible customer experience. Read this eBook for tips and tricks on how to smart technology can help you to succeed in the social customer service arena.