For contact center agents, more is better when it comes to customer information. With the CXone Agent for Salesforce®, your agents have access to rich customer history and details before they even begin a customer interaction. Watch and see how agents provide proactive customer service from within their familiar Salesforce Console, through chat, intelligent digital channel routing, voice, and a unified desktop, and how they can easily manage their schedule and performance through integrated WEM capabilities.
Salesforce and CXone Enable Personalized Customer Service within the Familiar CRM Environment
For contact center agents, more is more when it comes to customer information. With NICE inContact CXone Agent for Salesforce®, your agents have access to rich customer history and details before they even begin a customer interaction. The CXone interface, embedded within the Salesforce Console, lets agents stay within their familiar CRM environment, creating fewer hurdles to information, faster response time and increased conversions. Watch the video to learn how CXone call center software enables personalized customer service by giving your inbound call center agents quick access to the customer’s profile and history before they pick up!
CXone APIs help streamline solar company’s sales process
For a residential solar provider, the lead qualification process for its inside sales team was largely manual, time consuming and error prone. But by using CRM integrations, Studio framework actions and CXone APIs, the company built a new system that has armed inside reps with local-market knowledge and streamlined the sales process. As a result, CX has improved, and sales are up substantially.
Salesforce agents seamlessly access Workforce Engagement with NICE inContact CXone
Improve agent productivity and satisfaction with CXone Agent for Salesforce® by eliminating application switching and providing easy access to workforce engagement features and notifications. Contact center agents seamlessly access workforce engagement functionality--including shift bids, vacation requests, quality evaluations and coaching--without leaving their Salesforce Console.