In October 2017, Hurricane Harvey left a path of flooding and destruction in Texas. NICE inContact CXone was the solution for a large contact center set up in 72 hours for 2500 agents.
NICE inContact Technology Helps 211 LA County Meets Critical Needs
As the lifeline for LA County’s most vulnerable, at-risk populations and disaster central for all of LA County’s 10 million residents, 211 LA County has 60 highly trained representatives answering half a million calls a year, 24/7. NICE inContact technology and especially its workforce management solutions are central to 211 LA County’s ability to serve the millions who rely on this connection for critical services.
CXone FedRAMP-Authorized Cloud Contact Center (PDF)
Government contact centers now have a clear path to the cloud that meets federally mandated security, reliability, availability, and performance requirements. NICE CXone, the industry’s first true cloud contact center solution to receive FedRAMP Authorization to Operate (ATO), empowers government agencies to act smarter and respond faster to ever-changing citizen expectations.