See a product overview of how CXone Performance Management can work to inspire your employees to improve their performance and align with your organization’s goals using a social, web-based environment.
CXone Cloud Platform Helps Provide Speedy Response to Data Breaches (Video)
Because data breaches are random, occurring without warning, immediate communication and damage control are critical for companies and their customers. That’s when AllClear ID leaps into action—establishing 800 numbers and ramping up thousands of agents in a matter of minutes. NICE’s CX cloud platform also enables the company to reroute call volumes and make adjustments in real time—any time, from anywhere with the touch of a phone. Says All Clear ID’s Workforce and Delivery Partner Manager, Erin Lewis Freeman: “It’s quick, it’s easy, and the solution is always with me.”
Focus on Customer Experience Pays Off
Customer service is central to Global Industrial’s business model: The company sells more than 1,000,000 industrial and business products through its website, corporate sales and catalogs to businesses throughout North America. To optimize its effectiveness, Global Industrial focuses on customer and agent experiences—and, having moved to NICE’s CX cloud platform, takes full advantage of real-time analytics and metrics. As a result, important KPIs continue to improve: Call handling wait times are down; satisfaction is up!
Cloud-based Contact Center Solutions (PDF)
While it is possible to deliver a great personalized experience to customers without technology when a company is small, it is not as easy once the business gains scale. When this occurs, it is time to transition from an informal service/sales organization to a more structured operating department that utilizes best practices and systems to achieve company goals cost effectively. This paper will help Operations and Contact Center leaders build a compelling business case to make the needed investments in the contact center.