Datasheets

CXone Self-Service Analytics Datasheet

Overview

For many Contact Centers their IVR is a blind spot, as they don’t have the capability to analyze the customer journey within the IVR to spot where negative experiences are occurring.  CXone Self Service Analytics helps you gain visibility by using key Interactive Voice Response (IVR) insights to identify patterns that impact call containment, such as call drop offs and frequent agent transfers, to help you increase containment and reduce customer effort. 

Datasheets

NICE inContact CXone real-time interaction guidance

Customer Stories

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Customer Stories

Dover Food Retail expands internationally and centralizes all contact center locations on CXone