Webinars

Delivering True Operational Agility in Times of Crisis

Overview

Meeting the needs of a community, in times of calm or crisis, requires a certain agility. Learn how 211 LA County manages real-time changes to both customer and operational needs while keeping their community at the forefront.

Webinars

Remote Contact Center Workforce (Webinar) | Cloud Call Center Software

Building a strong company culture with your mobile agents is within reach — with the help of some top-tier strategies, tips and techniques. In this webinar, you’ll learn the ins and outs of building and scaling a world-class team of remote agents. Jill Blankenship, CEO of Frontline Group discusses how to harness the power of a virtual workforce, using tools and techniques to capture data, measuring and improving KPIs and managing teams spread across multiple locations.

Webinars

45 Workforce Engagement ideas in 45 Minutes (Webinar)

Eager to elevate Workforce Engagement in your organization? We’ve got 45 of the best tips and tools out there — and in our webinar, you’ll get all these game-changing insights in only 45 minutes. For proven strategies and creative ideas to implement in your contact center, our latest webinar is one you won’t want to miss: 45 Workforce Engagement Ideas in 45 Minutes. Listen in as our panel of experts from Neonova, Crate & Barrel and NICE inContact deliver the tactics, ideas, insights and tips that can make a real impact in your organization. Stream on demand today!

Webinars

Digital-first customer service

How to eliminate the traditional barriers to exceptional digital-first customer service and serve your customers in their channel of choice.