Customer Stories

NICE CXone Workforce Management Helps Delta Transform CX

Overview

Using the data driven benchmarking approach, Delta Airlines developed a road map for increased efficiency impacting both service levels and bottom line. With optimal scheduling using NICE CXone Workforce Management, Delta Airlines drives innovation and breakthrough performance in customer contact center operations by scheduling and deploying its most expensive and complex resource- its agents.

 

Datasheets

A developer-ready platform

Find out the true meaning of an open cloud foundation – a platform that allows API integrations that enable a truly unique customer and agent experience.