Webinars

Digital dividends: The payoff of digital-first service and pitfalls of failing to pivot

Overview

In the past 12 months, customer-initiated digital interactions have exploded. And COVID-19 continues to intensify the demand for integrated, seamless digital CX. Is your contact center capable of delivering the digital-first service customers now expect? Find out how easy it is to transition to a fully integrated digital platform – and discover the payoffs of doing so during this webinar presented by industry experts.
Webinars

Megatrends for 2021

A new perspective for transforming customer experience in 2021 – beyond familiar metrics, processes & technology silos.

Webinars

The CX Game Show

How does your CX knowledge compare to your peers? Find out. Watch as other contact center leaders compete against one another during our first-ever CX game show. Questions cover everything from digital-first service to omnichannel experience to customers for life. Have fun and learn strategies for tackling common challenges facing today’s contact centers. Tune in now.

Webinars

How do you measure customer experience?

What do other contact centers have to say about digital channels? Listen in to this roundtable and find out as they discuss how to handle greater call volumes; reduce operating costs; increase agent performance; and improve customer satisfaction. Plus, hear how COVID-19 is driving companies to ramp up automation. Event led by Annette Miesbach, Senior Product Marketing Manager at NICE CXone.