DMG 2020-2021 Cloud-Based Contact Center Infrastructure Product and Market Report

Download PDF

Overview

DMG Consulting’s 2020-2021 Cloud-Based Contact Center Infrastructure Product and Market Report presents a comprehensive and authoritative analysis of all aspects of the cloud contact center sector. In addition to analyzing the competitive landscape, market share, business, and technological trends it also includes insightful discussions about the impacts of the COVID-19 pandemic on contact centers.