The past year forced managers to rethink how they plan, design and manage their contact center assets and personnel. We reached out to these leaders for insights into what worked and what didn’t, so our experts could develop planning tools that increase customer engagement and drive agility in your contact center. Plus help you recognize the early warning signs of business continuity issues – and capitalize on emerging trends and technologies.
DMG 2020-2021 Cloud-Based Contact Center Infrastructure Product and Market Report
DMG Consulting’s 2020-2021 Cloud-Based Contact Center Infrastructure Product and Market Report presents a comprehensive and authoritative analysis of all aspects of the cloud contact center sector. In addition to analyzing the competitive landscape, market share, business, and technological trends it also includes insightful discussions about the impacts of the COVID-19 pandemic on contact centers.