Customer Stories

NICE inContact Advanced Chat and Cobrowse for CXone help ECSI Realize Exceptional Gains

Overview

Students love chat. Agents love chat. Abandon rates and stress levels dropped. Productivity soared, and satisfaction rose on all fronts. That’s what ECSI, the nation’s largest student loan servicer, found when it moved to NICE inContact’s CX cloud CX platform and implemented its Advanced Chat for CXone, among other products.

 

Webinars

Cloud Contact Center Solutions: Business Case (Webinar)

You know the organization needs a cloud contact center solution, but the buying committee might not understand the benefits your proposed solution would deliver. A proven tactic in “getting to sign-off” is to build a compelling business case. Join us and learn this strategic process, as well as the four key components to include in your presentation.

Customer Stories

Advanced Chat and Cobrowse for ESCI (PDF) | Call Center Software

Students love chat. Agents love chat. Abandon rates and stress levels dropped. Productivity soared, and satisfaction rose on all fronts. That’s what ECSI, the nation’s largest student loan servicer, found when it moved to NICE inContact’s CX cloud CX platform and implemented its Advanced Chat for CXone, among other products.  

Webinars

Top Contact Center KPIs (Webinar) | Call Center Software

Did you know that using the right KPIs can drive your contact center performance? Top KPIs deliver more than data —and can optimize the benefits you get from them, including raising the bar in every critical area, from productivity and compliance to quality and customer satisfaction.