One call center in Salt Lake City with 120 agents (20 of whom work at home) supports the entire Extra Storage Space operation. With 1600 facilities throughout the U.S., it’s the second largest self-storage company in the country. Moving to NICE inContact and its CXone cloud customer experience platform is creating some remarkable results. Service levels are soaring. Email response times are now measured in minutes, not days. And Extra Space storage is able to provide even greater support for its agents and especially, at-home agents, who are a critical call center component. Happy agents mean happy customers, and Extra Space Storage says NICE inContact makes all that easy!