Webinars

Contact Center Analytics for Business Transformation

Overview

The latest breed of analytics tools are capable of providing a veritable firehose of data. The question is, how can you turn that firehose into the firepower needed to drive real change to achieve your business goals? Hear from industry experts as they share key trends and insights on how analytics can be implemented in your organization in a relevant and actionable way.

 

 

Webinars

Webinar: Contact center omnichannel support and workforce engagement

Looking to improve your customer service experience? You'll need access to customer interaction data and other insights to deliver relevant, personalized care and seamless omnichannel support. Omnichannel customer service and the utilization of workforce engagement (WEM) tools has become vital for businesses to communicate effortlessly with customers as they use various digital and physical touchpoints for support.

Demo Videos

ACD/IVR Overview Demo (Video) | Call Center Software

NICE inContact CXone ACD/IVR ensures customer requests are resolved with self-service or quickly routed to qualified agents. It provides a universal queue for real-time interaction management, and a consolidated interface with a seamlessly integrated IVR for routing strategies across all supported channels. Unlike complex competitor solutions, CXone ACD/IVR enables anyone from business user to workflow programmer to optimize routing and queueing in changing business situations.