White Papers

Forecasting with Artificial Intelligence

Overview

We are living in a golden age of predictive analytics, and forecasting and predictive technologies are revolutionizing business well beyond the contact center. This whitepaper details how the optional AI Forecasting add-on for NICE IEX WFM Integrated provides sophisticated AI capabilities to ensure service level attainment and improve Customer Satisfaction and First Call Resolution scores.

 

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Customer Stories

CXone Helps Athens Services Improve Their Contact Center (PDF)

As a booming trash-hauling and recycling company, Athens Services was managing fluctuating call volume, chaotic and frustrating scheduling and staffing, and even the impacts of erratic Southern California weather—but all without modern-day contact center technology and tools. NICE inContact’s IVR and inViewTM Performance Management for CXone made a world of difference. But the real game-changer for sharpening operations and boosting service levels? NICE inContact Workforce Management.

Webinars

Making Customer Experience (CX) a Competitive Differentiator (Webinar)

It’s no secret that customer experience has never been so crucial. Today’s customers are more likely than ever to abandon a brand after a bad experience, but excellent service can earn their loyalty for life — and it all starts at the contact center. In this NICE inContact webinar, experts take part in an interactive discussion that will help you elevate your contact center and the customer experience.

Customer Stories

Fueling loyalty with digital

A leading transportation provider is driving customer loyalty with smart digital conversations.