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Fun Video: When Call Center AI Comes to Life


Find out what happens when you put AI to work in your call center with this fun video that brings AI to life. From the relationship developed between a call center agent and a tiny AI robot, see how contact center AI works and the power of what call center AI can do.

When a call center agent can’t handle her call volume, and her customer satisfaction (CSAT) score decreases, she pleas for help. A magical AI robot appears to grant her wish. And as the agent gets used to call center AI in action, she learns how AI benefits call center agents. Call center AI begins to automate common interactions allowing the agent to focus on more complex interactions. The contact center AI coaches the agent with guidance that positively impacts customer sentiment and teaches the agent soft skills for how to improve customer satisfaction. Watch the short video now to see what happens!

Put AI to work with NICE Enlighten AI, the only AI engine with the smarts to understand which human behaviors create exceptional customer experiences. Together let’s build relationships that last, only with NICE inContact CXone.

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Inner circle guide to AI, chatbots & more

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Contact Center AI explained by Pop Culture

Most the time AI is as comprehensible as R2D2’s, “Beep Bloop Blop Bleep Boops.” Can anyone explain AI and how it works—like really? But what if learning Contact Center AI were as engaging as “Blade Runner”? If understanding how it works could be less painless than how its portrayed in “2001: A Space Odyssey”? And, what if understanding AI could make you feel as empowered as the Terminator? It can. Download the eBook to learn how AI works through pop culture and movie examples of AI, and “Come with me if you want to learn…” about contact center AI, including: • What is AI—and what isn’t it? What can AI do? • Learn how AI makes computers talk conversationally, understand and learn • Get a grasp on concepts like machine learning and natural language processing • Learn what movies get right (and wrong) about Contact Center AI • Plus, see if you can identify all the iconic references Download the eBook now! Popcorn not included.