Customer Stories

Global outsourcer transitions employees home in a day

Overview

Jay Baucom of Alphanumeric covers how critical your communications with your employees are, and why, and uncovers some secrets to their success in managing the flexibility of their business.

Customer Stories

Trupanion moves 900 employees home in less than 72 hours with Cxone

Ryan Olson of Trupanion shares how their organization moved nearly 900 employees home in less than 72 hours while ensuring that their member experience remained a priority. 

Customer Stories

United Way Opens 2 New Centers in less than 48 Hours with CXone

United Way of Connecticut quickly responded to Covid-19 including migrating 2 call centers to entirely new cloud technology, hear best practices and tips for success to ensure work from home agent deployment and support.

Customer Stories

Keeping pace with constant change

Learn how Wine Country Baskets manages fluctuating call volume and chaotic scheduling with NICE inContact.