Webinars

Going Mobile: Building a Remote Contact Center Workforce (Webinar)

Overview

Building a strong company culture with your mobile agents is within reach — with the help of some top-tier strategies, tips and techniques. In this webinar, you’ll learn the ins and outs of building and scaling a world-class team of remote agents.

Jill Blankenship, CEO of Frontline Group discusses how to harness the power of a virtual workforce, using tools and techniques to capture data, measuring and improving KPIs and managing teams spread across multiple locations.

Customer Stories

NICE inContact Helps Superior Contact Satisfies SLA Needs for Multiple Clients (PDF)

Because client organizations around the world depend on Superior Contact, a TelNet Worldwide company, for a variety of contact center services, having the right technology—and the right partner—is a key driver of the company’s success. With NICE inContact, Superior enjoys the stability, reliability and flexibility of the CXone cloud platform—critical capabilities for serving its global client base and big selling points in bringing on new clients.

Customer Stories

CXone APIs help streamline solar company’s sales process

For a residential solar provider, the lead qualification process for its inside sales team was largely manual, time consuming and error prone. But by using CRM integrations, Studio framework actions and CXone APIs, the company built a new system that has armed inside reps with local-market knowledge and streamlined the sales process. As a result, CX has improved, and sales are up substantially.

Customer Stories

CXone Increases Efficiency for SumTotal (PDF)

SumTotal Systems is currently #2—and growing—in the learning management space, providing content, training, professional certification, compliance and more to industries as diverse as universities and pharmaceuticals. Having a contact center that provides efficient, reliable service in every interaction is critical: Administrators and end-users alike depend on SumTotal every day to provide the support they need. With an aging, on-premise system, this wasn’t always the case. But it all started to turn around in 2011, when SumTotal began working with NICE inContact and integrating CXone products into its operation. Now the sky’s the limit for SumTotal’s customer support, including a new mobile app on the horizon.