Smarter Self Service Helps Customers Help Themselves


In our latest infographic, we’re sharing how you can harness AI-powered self-service strategies to deliver an exceptional customer experience, reduce costs and avoid agent burnout. Self-service is a win for the business, agents, and customers—but you have to have the right game plan in place to perfectly balance technology and strategy.

Gartner found 70% of customers use self-service channels during their resolution journey. The problem is, only 9% are wholly contained in self-service. How can you increase the percentage of self-service resolutions? And, if an agent escalation is necessary, how do you reduce effort?

We’ll tell you. Get all the newest 2021 customer self-service statistics to reveal why smarter self-service matters to your contact center.

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