In our latest infographic, we’re sharing how you can harness AI-powered self-service strategies to deliver an exceptional customer experience, reduce costs and avoid agent burnout. Self-service is a win for the business, agents, and customers—but you have to have the right game plan in place to perfectly balance technology and strategy.
Gartner found 70% of customers use self-service channels during their resolution journey. The problem is, only 9% are wholly contained in self-service. How can you increase the percentage of self-service resolutions? And, if an agent escalation is necessary, how do you reduce effort?
We’ll tell you. Get all the newest 2021 customer self-service statistics to reveal why smarter self-service matters to your contact center.
Fueling loyalty with digital
A leading transportation provider is driving customer loyalty with smart digital conversations.
Learn how advances in AI are powering customer service to new levels with conversational IVR and chat bots.