Customer Stories

CXone Personal Connection Helps Hoveround Realize Massive Efficiency Improvements and Cost Reductions

Overview

Hoveround is the largest direct-to-consumer manufacturer of power wheelchairs in the United States. The company realized it needed a new contact center solution so they could better service leads and customers.

Hoveround switched from an old on-premise PBX to NICE CXone. CXone Personal Connection has facilitated Hoveround becoming an entirely blended environment which helped reduce headcount by 38% and increase conversion of intakes into leads by 116%.

Demo Videos

Hoveround customer story

See how Hoveround takes a fine-tuned, customized approach to all their different types of leads.

Webinars

Effortless Call Center Customer Experience (Webinar)

Successful organizations guide customers to paths that make resolution easier, and find agents who can most effectively assist customers and better manage interactions. This webinar reviews best practices on how to empower your agents to better help your customers have an effortless experience when interacting with your company.