OverviewContact center agents using NICE inContact CXone become productive faster and are more satisfied with their job. CXone reduces training time and improves agent retention by providing all the tools agents need to productively handle ACD-routed interactions regardless of channel (email, IVR, SMS/text). Watch the video to learn how agents using CXone can streamline and personalize true omnichannel interactions to increase CSAT while the CXone MAX Agent interface boosts performance with integrated reporting, dashboards and workforce management.
MAX (My Agent eXperience) Datasheet (PDF) | Call Center Software
MAX (My Agent eXperience) is a revolutionary new cloud contact center agent interface, now available to inContact customers. Based on exhaustive research with agents and supervisors in live contact center environments, MAX was designed to be a simpler, more efficient, and more engaging way for agents to positively interact with customers.
NICE inContact CXone Interaction Channels
New channels? No problem. Learn how you can successfully deploy omnichannel service in your contact center.