Demo Videos

Create a Seamless Experience for your Contact Center Agent and Customer with NICE inContact CXone

Overview

Contact center agents using NICE inContact CXone become productive faster and are more satisfied with their job. CXone reduces training time and improves agent retention by providing all the tools agents need to productively handle ACD-routed interactions regardless of channel (email, IVR, SMS/text). Watch the video to learn how agents using CXone can streamline and personalize true omnichannel interactions to increase CSAT while the CXone MAX Agent interface boosts performance with integrated reporting, dashboards and workforce management.
 
Datasheets

MAX (My Agent eXperience) Datasheet (PDF) | Call Center Software

MAX (My Agent eXperience) is a revolutionary new cloud contact center agent interface, now available to inContact customers. Based on exhaustive research with agents and supervisors in live contact center environments, MAX was designed to be a simpler, more efficient, and more engaging way for agents to positively interact with customers.

Datasheets

NICE inContact CXone Interaction Channels

White Papers

Omnichannel toolkit

New channels? No problem. Learn how you can successfully deploy omnichannel service in your contact center.