NICE CXone call center software helps IT leaders manage contact centerbudgets wisely with superior elasticity and scalability. CXone is your complete source of insight for managing core operations and adherence to mandates such as PCI compliance and other far-reaching regulations like FedRAMP Authorization to Operate (ATO) and HIPAA. Watch the CXone video to see how IT Leaders can take advantage of industry-leading availability and security, and benefit from well-documented programming interfaces (APIs) and the industry's largest cloud customer experience ecosystem.
CXone Cloud Platform Comes Through for Michigan DHHS (PDF)
From having no contact center to moving to NICE CXone cloud platform has been a huge—and welcome—event for both case workers and clients of Michigan’s Department of Health and Human Services Integrated Service Delivery. As the new virtual contact center was being rolled out throughout the state, the federal government shutdown and a subsequent stretch of frigid weather put unforeseen and unusual demands on it.
Boost your efficiencies
This travel company reaped huge efficiencies with optimization and collaboration from NICE CXone.
CXone Workforce Management: Just what the doctor ordered
While Oscar Health has a strong commitment to its 250,000 members, its ability to provide exceptional member experiences was being compromised by its clunky scheduling process. In fact, before the implementation of CXone Workforce Management, scheduling was causing headaches for supervisors, agents and members alike.