Find out what happened when DSW added AI-powered virtual agents – and discover the benefits they experienced because of it. Plus, pick up tips and tools you can use when your contact center decides to implement chatbots, virtual assistants and more. You’ll also get to hear what customers (and competitors) really think about AI.
AI-infused contact centers optimize customer experience
AI has the potential to be one of the most transformative contact center technologies. However, many Contact Center leaders are unsure of when, where or why to implement AI. Is AI to be used simply to lower cost and increase efficiency? Which contact center applications are the best suited for AI? Which AI applications are ready, and which need more time to mature? Without a clear road map to AI implementation, contact centers will fail to realize the full potential of what AI can deliver.
Cheat Sheet for Building the Best Chatbot
The chatbot revolution is here, and having a bot that can talk to your customers online is key to your brand’s success and future growth. Chatbots scale quite easily and can handle hundreds of conversations at a time. This makes them the perfect candidates for tasks with a predictable and well-defined conversation flow. We’ve created a little cheat sheet with an essential checklist for you, so you don’t have to wonder where to start. Take a look, and happy building!
Learn how advances in AI are powering customer service to new levels with conversational IVR and chat bots.