Integrating your Salesforce CRM will transform your contact center by turning agents into knowledge powerhouses who deliver better, faster and less costly customer experiences! Find out how CXone Agent for Salesforce enabled Swisslog to increase their customer satisfaction, agent productivity and engagement, while also reducing costs.
Agent for Salesforce
Learn how CXone Agent for Salesforce provides a consolidated agent desktop for fast, personalized service.
Salesforce enriches the contact center agent experience with NICE CXone
For contact center agents, more is better when it comes to customer information. With the CXone Agent for Salesforce®, your agents have access to rich customer history and details before they even begin a customer interaction. Watch and see how agents provide proactive customer service from within their familiar Salesforce Console, through chat, intelligent digital channel routing, voice, and a unified desktop, and how they can easily manage their schedule and performance through integrated WEM capabilities.