White Papers

Infographic: Choosing the Right Cloud Delivery Model for your Contact Center

Overview

While every organization is moving to some form of cloud deployment, it is important to understand the nuances of the various cloud models. Learn about the various cloud models and see which one will best fit your unique needs.

Demo Videos

Contact Centers belong among the clouds

When it comes to efficiency and scalability, cloud blows on-premises out of the water. Learn what you get when you make the move.

Customer Stories

CXone Helps Check Into Cash Grow (PDF)

Check Into Cash is a national leader in direct lending, providing affordable, short-term credit solutions for consumers. They had big plans for growing their business, but their on-premise, legacy dialer was inflexible, tough to customize and expensive to upgrade. By switching to the NICE inContact CXone, they quickly grew from just 40 agents to 135 agents making 20,000-30,000 outbound dials daily. At the same time, their service levels soared as right-party connects increased 10% and abandon rates fell to just 0.5%.

Demo Videos

Benefits of Moving Your Call Center to the Cloud (Video)

Learn how NICE inContact customers ActivStyle and All Covered find and manage metrics, scale their companies, and create seamless customer service interactions. You'll also hear what it's like to work with NICE inContact and what advice customers have for moving their contact center software to the cloud.