Demo Videos

NICE CXone Helps Konica Minolta Track Key Metrics


Konica Minolta’s innovative imaging products range from printers to optical devices to ultrasound technology. Ed Hoyer, Director of National Customer Support, explains their responsibility of tying these multi-functional hardware products to the right software. NICE CXone provides the flexibility they need as a technology company by offering contact center tools they didn’t have access to before. With inView™ Performance Management for CXone Customer Dashboards they can aggregate data from multiple sources such as their CRM, NICE CXone ACD/IVR, and more. Real-time reporting and controls allow monitoring of queue data and SLA adherence. With these solutions, they can now quickly take action, such as adding or removing agents from a queue.