CXone Omnichannel Routing takes LANDAUER Customer Service to the Next Level

Watch Video

Overview

For more than 60 years, Illinois-based LANDAUER® has been a pioneer in radiation technology safety and compliance. Working with clients across the globe, from veterinarians and dentists to labs and universities, the company operates from eight markets worldwide, providing innovative solutions for improving public health and safety. NICE inContact solutions—omnichannel routing and CXoneTM, in particular—have enabled LANDAUER to take customer service to the next level. Omnichannel routing now integrates phone, email and chat. Voice of the Customer scores have soared, order entry errors have been cut by three-quarters, and agents are reporting increased job satisfaction.

Learn more about why LANDAUER credits NICE inContact people and technology for the company’s dramatic service turnaround.