With over 4.8 million account transactions annually, Landauer, the industry leader in radiation technology, struggled with managing multiple tools in their contact center. Their old contact center system lacked integration which caused poor response times, high order entry errors, and agent and client frustration. With NICE inContact, Landauer improved the customer experience, reduced attrition, and improved agents’ workload balance. They also reduced credits by 34%, order entry errors by 73%, and made gains in Voice of the Customer scores for email and phone.
Landauer elevates customer service
See how CXone helped Landauer to take customer experience to the next level.
Omnichannel Routing (Video) | CXone Call Center Software
Modernize your contact center and empower your agents to positively and productively interact with customers in any channel with CXone Omnichannel Routing. Follow the twins Jimmy and Johnny in their interactions with one contact center that uses CXone Omnichannel Routing, and another one that, unfortunately, does not. Learn how superior customer service can make all the difference as the twins reschedule a service appointment for their beloved Beetles.