Webinars

Making the work-from-home contact center work for agents, customers, and you

Overview

Many contact centers are now facing the unique challenges of a remote workforce. From keeping agents productive to developing work-from-home processes to providing personalized training, contact centers are searching for new ways to deliver good customer service. Watch this webinar and learn about emerging work-from-home best practices from our guest speaker from Forrester Research. 

Webinars

Remote Contact Center Workforce (Webinar) | Cloud Call Center Software

Building a strong company culture with your mobile agents is within reach — with the help of some top-tier strategies, tips and techniques. In this webinar, you’ll learn the ins and outs of building and scaling a world-class team of remote agents. Jill Blankenship, CEO of Frontline Group discusses how to harness the power of a virtual workforce, using tools and techniques to capture data, measuring and improving KPIs and managing teams spread across multiple locations.

White Papers

The Work-at-home agent

This paper discusses benefits and options for adopting a home-based agent model. Many factors contribute to the desire for businesses to invest in a work-at-home program including higher agent productivity, reduced attrition, broader talent pool, lower operational costs and response preparedness.

Customer Stories

Trupanion moves 900 employees home in less than 72 hours with Cxone

Ryan Olson of Trupanion shares how their organization moved nearly 900 employees home in less than 72 hours while ensuring that their member experience remained a priority.