Marketing services company increases client acquisition rates and reduces onboarding time by 83% with CXone

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Overview

A marketing services company was using a Five9 system that had frequent outages. Reporting and IVR system changes required the help of Five9 consultants, which resulted in lengthy delays and additional costs.

With CXone, outages are now resolved and reporting and IVR system changes can now be completed quickly in-house. The time needed to set up new clients fell by 83%, which increased new client acquisitions and revenue. The company is also saving up to $3,000 per month, because it no longer needs to hire outside consultants to make system changes.