Mitchell simplifies and accelerates claims management and collision repair processes through the broadest range of technology solutions, networks, and partners in the property & casualty insurance industry. Their goal is to create a seamless customer experience for their variety of offerings. By having an integration between inContact and Salesforce, their Customer Relationship Management (CRM) solution, Mitchell’s service teams know the customer immediately. They have created personalized routing based on CRM data, resulting in a 10% increase in their Customer Satisfaction Score. For their sales teams, Mitchell is able to make more outbound calls with the click-to-dial feature. Speed, efficiency and ease of use are the top benefits Mitchell experiences with NICE inContact CXone Agent for Salesforce®.
Agent for Salesforce
Learn how CXone Agent for Salesforce provides a consolidated agent desktop for fast, personalized service.
Salesforce and CXone Enable Personalized Customer Service within the Familiar CRM Environment
For contact center agents, more is more when it comes to customer information. With NICE inContact CXone Agent for Salesforce®, your agents have access to rich customer history and details before they even begin a customer interaction. The CXone interface, embedded within the Salesforce Console, lets agents stay within their familiar CRM environment, creating fewer hurdles to information, faster response time and increased conversions. Watch the video to learn how CXone call center software enables personalized customer service by giving your inbound call center agents quick access to the customer’s profile and history before they pick up!