NICE inContact CXone Agent for Salesforce Helps Mitchell Improve Customer Satisfaction by 10%

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Overview

Mitchell simplifies and accelerates claims management and collision repair processes through the broadest range of technology solutions, networks, and partners in the property & casualty insurance industry. Their goal is to create a seamless customer experience for their variety of offerings. By having an integration between inContact and Salesforce, their Customer Relationship Management (CRM) solution, Mitchell’s service teams know the customer immediately. They have created personalized routing based on CRM data, resulting in a 10% increase in their Customer Satisfaction Score. For their sales teams, Mitchell is able to make more outbound calls with the click-to-dial feature. Speed, efficiency and ease of use are the top benefits Mitchell experiences with NICE inContact CXone Agent for Salesforce®.